Privacy Policy

1. Introduction

This Privacy Policy explains how Shinelifebeauty ("we", "us", "our") collects, uses, stores, and discloses personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected through shinelifebeauty.world and through direct communications with us in Australia.

2. Who We Are

Shinelifebeauty is the entity responsible for the personal information we collect. We provide educational hydration awareness consultations and related informational content.

Postal address: 101 Forest Lakes Dr, Thornlie WA 6108, Australia

Contact: service@shinelifebeauty.world | Phone: +61 8 9493 1033

You may contact us at any time with questions about this policy or to exercise your privacy rights.

3. Personal Information We Collect

We may collect the following types of personal information, depending on how you interact with us:

• Identity information: full name
• Contact information: email address, phone number, postal address
• Communication information: messages sent through our contact form or by email or phone
• Technical information: IP address, browser type, device information, pages visited, and referral source
• Cookie and preference information: choices you make through our cookie consent mechanism

We only collect personal information that is reasonably necessary for our functions and activities. We do not collect sensitive information (such as health records) unless you voluntarily provide it and we have your consent, or another lawful basis applies.

4. How We Collect Personal Information

We collect personal information when you:

• Submit our contact form or otherwise contact us
• Browse or interact with our website
• Communicate with us by phone or email
• Provide information during a consultation enquiry or booking discussion

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, if you do not provide certain information, we may be unable to respond to your enquiry or provide our services.

5. Collection Notice

When we collect personal information directly from you, we will take reasonable steps to notify you of the matters required under APP 5, including:

• Our identity and contact details
• The purposes for which we collect the information
• Any third parties to whom we usually disclose the information
• Whether disclosure to overseas recipients is likely
• Your rights of access and correction
• How to make a complaint

Where collection occurs through our contact form, this notice is provided through the form and this Privacy Policy.

6. Purposes for Using Personal Information

We use personal information for the following purposes:

• Responding to enquiries and providing information about our consultations
• Delivering and administering consultation services you request
• Operating, maintaining, and improving our website
• Conducting website analytics where you have consented to non-essential cookies
• Complying with legal and regulatory obligations
• Managing complaints, disputes, and requests for access or correction

We will only use or disclose personal information for the purpose for which it was collected, a related secondary purpose you would reasonably expect, or where permitted or required by law.

7. Direct Marketing

We may use your contact details to send you information about our services where you have consented or where permitted under the Spam Act 2003 (Cth) and APP 7.

Every commercial electronic message we send will include a clear way to unsubscribe or opt out. You may also contact us at any time to withdraw consent to marketing communications. We will action opt-out requests promptly.

8. Disclosure to Third Parties

We do not sell your personal information. We may disclose personal information to:

• Website hosting and IT service providers who assist in operating our website
• Email and communication service providers
• Professional advisers where reasonably required (for example, legal or accounting advice)
• Regulators, courts, or law enforcement where required or authorised by law

Third-party service providers are required to handle personal information in line with applicable privacy laws and only for the purposes we specify.

9. Overseas Disclosure

Some of our service providers may store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a substantially similar privacy regime, unless an exception under APP 8 applies.

By submitting information through our website, you acknowledge that some data may be processed by overseas service providers involved in website hosting or email delivery.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

• Contact form submissions and enquiry records: up to 24 months from the date of last contact, unless a longer period is required for dispute resolution or legal compliance
• Technical logs: up to 12 months
• Cookie consent preferences: stored locally on your device until you clear your browser data

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

11. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include HTTPS encryption, access controls, secure hosting environments, and periodic review of our information handling practices.

No method of transmission or storage is completely secure. If you believe your interaction with us is not secure, please contact us immediately.

12. Notifiable Data Breaches

If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988. This includes assessing the breach, notifying affected individuals where required, and reporting eligible breaches to the Office of the Australian Information Commissioner (OAIC).

13. Your Rights Under Australian Privacy Law

Under the APPs, you have the right to:

• Request access to the personal information we hold about you (APP 12)
• Request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information (APP 13)
• Make a complaint about how we handle your personal information
• Withdraw consent where processing is based on consent, subject to legal or contractual restrictions
• Opt out of direct marketing communications

To make an access or correction request, contact us using the details in Section 2. We will respond within a reasonable period and may require proof of identity. We may charge a reasonable fee for providing access where permitted by law, but we will not charge for making a request.

14. Complaints

If you have a privacy complaint, please contact us first. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the OAIC:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001, Australia

15. Children's Privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected information from a child, please contact us so we can take appropriate steps.

16. International Visitors

If you access our website from outside Australia, you acknowledge that your information may be processed in Australia and by our service providers. Where the General Data Protection Regulation (GDPR) applies to you, you may also have rights including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Contact us to exercise those rights.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on this page with a revised date. We encourage you to review this policy periodically.

18. Related Policies

For information about cookies and online tracking, see our Cookie Policy. For website use conditions, see our Terms of Use.